Terms and Conditions

Scroll down for BKs Gold Coast deep sea fishing charters cancellation policy and terms & conditions.

fishing charters

GENERAL CANCELLATION POLICY

Customer’s responsibility:
Cancellations must be made directly with BKs Gold Coast Fishing Charters office, by phone (0414293034) or email (bk@bksfishing.com.au). The customer is responsible for ensuring the cancellation has been received and responded to by BKs Gold Coast Fishing Charters.

More than 30 days prior to booking:
Any cancellations or changes requested with a minimum of 30 days notice are eligible for a full refund, credit or to reschedule. No fees apply.

Less than 30 days prior to booking:
Cancellations requested with less than 30 days notice will be subject to the following policy:

  • If the cancelled spots do not get filled, the customer will not be eligible for a refund or credit. For the best chance to receive a refund or credit, the customer should advise of a cancellation with as much notice as possible. BKs Gold Coast Fishing Charters will then put the order “on hold”, making the spots available. If the spots fill, the booking will be cancelled, and a refund will be processed to the original payment method and/or gift cards will be made valid again. In the case that the spots do not fill, the customer can choose to either attend the original booking or to lose their deposit/payment/gift cards, including any remaining balance that is due.

Less than 1 day (24 hours) prior to booking:
When a cancellation is made only 1 day (24 hours) prior to a booking, or the customer does not attend on the day, the customer will not be eligible for a refund or credit and gift cards will be redeemed/cancelled.

GIFT CARDS

GIFT CARDS ASSOCIATED WITH CANCELLED BOOKINGS:
Gift cards are non-refundable under any circumstance. If the customer is eligible for a refund or to reschedule, associated gift card/s will be revalidated until the original expiry date. In the event that the customer is not eligible for a refund or to reschedule, associated gift card/s will be redeemed/cancelled.

WEATHER & LOW PASSENGER NUMBERS

WEATHER CANCELLATIONS:
A cancellation due to weather must only be made by BKs Gold Coast Fishing Charters, and not by the customer. Weather confirmations/cancellations are emailed by 5pm the day before the charter. If a charter is cancelled due to weather, the customer will be given the choice to reschedule or receive a refund and/or gift cards to be made valid again.

MINIMUM OPERATING NUMBERS CANCELLATIONS:
BKs Gold Coast Fishing Charters have a minimum operating number of 6 passengers. In the rare event the minimum has not been met, a cancellation email will be sent, and the customer will have the choice to reschedule or receive a refund and/or gift cards to be made valid again.

COVID-19

COVID cancellation made by the customer:
Refunds are NOT offered for COVID-19 cancellations made by the customer. Any cancellations made by the customer, for any valid COVID-19 reason, may be eligible for a credit only. Eligibility is assessed case by case.

COVID cancellation made by BKs Gold Coast Fishing Charters:
If there is a lockdown or government restriction/directive that forces BKs Gold Coast Fishing Charters to cancel, the customer will be given the choice to reschedule or receive a refund and/or gift cards to be made valid again.

E-GIFT CARDS

EMAILED INSTANTLY | VALID 3 YEARS | USE 7 DAYS PER WEEK